AFTER-SALES SERVIC
Modun stands behind every product with comprehensive after-sales support. Our global service network ensures you are never left without assistance, no matter where your products are installed.
Warranty Policy
|
Product Category |
Standard Warranty |
Extended Warranty Option |
|
Hand Dryers |
2 years |
Up to 5 years |
|
Soap Dispensers |
2 years |
Up to 3 years |
|
Paper Dispensers |
2 years |
Up to 3 years |
|
Baby Changing Stations |
2 years |
Up to 5 years |
|
Grab Bars & Shower Seats |
3 years |
Up to 5 years |
After-Sales Support Services
Technical Support Hotline: 24/7 email and WhatsApp support with 4-hour response time.
Remote Diagnostics: Video call troubleshooting for installation and operational issues.
Spare Parts Supply: All common components (sensors, motors, PCBs, filters) available for purchase.
On-Site Repair: Available for large projects — technician dispatch within 5-10 business days.
Product Recall Support: Batch tracking system allows targeted recall if quality issues are identified.
Software Updates: Smart hand dryer firmware updates available via WiFi or USB.
Return & Exchange Policy
Defective Products: Free replacement within 30 days of delivery.
Quality Claims: Investigation within 7 days, resolution within 30 days.
Shipping Damage: Photo documentation required; replacement shipped within 5 days.
Wrong Specifications: Product return accepted within 14 days if our error confirmed.
Training Services
For Distributors: Product knowledge training, sales pitch optimization, and marketing materials.
For End Users: Operation tutorials, maintenance best practices, and safety guidelines.
For Installers: Technical certification program with hands-on installation training.
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